Introduction
Social justice is a fundamental concern in all social organizations and is deeply rooted in human nature [
1]. According to behavioral ethics theorists, ethical behavior must include a commitment to treating others fairly [
2]. In recent decades, organizational fairness has been a hot topic, and a series of influences of justice have been obtained [
3]. The reaction to perceived fairness or unfairness was also found in a healthcare setting. Previous research found that perceived justice will affect patients’ reactions to their clinicians and to the health system in general [
4,
5]. For instance, patients’ perceived justice predicts their attitude and behavior in the health care professional [
6]. Specifically, fairness can increase patients’ satisfaction and improve the physician-patient relationship [
7,
8].
Despite the considerable knowledge gained regarding the impact of fairness on outcomes [
9‐
11], it is important to acknowledge that the current body of literature has certain limitations. First, health organizational justice research traditionally focuses on patients’ reactions to fairness [
6]. Little attention has been given to why nurses behave fairly or unfairly in the first place. Nor do we know much about the factors that influence nurses’ fair behavior. Fair behavior is an important part of nurses’ professional quality and humanistic spirit. Exploring what drives the fair behavior of nurses is important in understanding fairness in health organizations. In addition, researchers have not adequately identified the inner mechanisms of the relationship between influence factors and fair behavior (i.e., mediation, moderation). Belief in a just world (BJW) refers to an individual’s equitable disposition towards their surroundings, potentially influencing how inclined they are to behave fairly [
12,
13]. Additionally, fair behavior is challenging to achieve if the person lacks empathy [
14]. Empathy is also a driver of fair behavior. In addition, research also found that personality factors influence fair behavior positively [
15,
16]. Observer justice sensitivity as a personality trait that influences reactions to injustice may moderate the relationship between BJW and fair behavior.
Therefore, the current research addresses these concerns to contribute new knowledge to the field. Our focus here is on answering two questions related to nurses’ ethical conduct: (1) what is the process by which BJW and empathy affects fair behavior and (2) are personality traits like observer justice sensitivity moderating the relationship between BJW and fair behavior? Knowing the effect of intra-individual factors on medical staff’s fair behaviors may be helpful to promote the development of their fair behaviors, and cultivating exceptional medical professionals, enhancing communication skills, and strengthening doctor-patient bonds are all areas of great importance and value that can be advanced through theoretical study and clinical practice.
Discussion
Based on the just world hypothesis, empathy-altruism theory, and the protective-proactive model, this study supports the motivating effects of BJW and empathy on nurses’ acts of fairness, as well as a moderated mediation model in which observer justice sensitivity acts as a personality trait, influencing the effects of empathy on nurses’ fair behavior. Specifically, this study illustrates the relationship between nurses’ belief in a just world (BJW) and their likelihood to engage in fair behaviors. It also found that the mediating role of empathy in explaining why nurses with higher BJW are more likely to exhibit fair behaviors. Additionally, the study found that observer justice sensitivity moderated the relationship between empathy and fair behavior among nurses. This is the first empirical study to explore fair behavior in a healthcare setting from the perspective of fair actors. The findings of this study contribute to a greater understanding of the association between BJW and fair conduct within a healthcare environment. Additionally, they broaden the scope of research in fairness and offer valuable insights for promoting equitable behavior within healthcare organizations.
The result showed that nurses’ BJW positively correlated with fair behavior. The results coincide with the just world hypotheses. The results confirmed the effect of individuals’ BJW on actor’s fair behavior in a healthcare setting. When nurses believe in a just world in which “everyone receives what they deserve and deserves what they receive” [
45], this belief serves an adaptive social function and motivation to defend nurses’ attitudes toward a just world. In the clinical nursing process, a higher level of belief in a just world among nurses correlates with a greater likelihood of uniformly applying nursing attitudes, such as demonstrating an equivalent level of respect, to diverse patients, including those who are disadvantaged. This includes offering them consistent treatment information and medical resources, regardless of patients’ economic status, age, or appearance. Conversely, nurses with lower levels of belief in a just world are more susceptible to the influence of factors such as patients’ socioeconomic status and age. This susceptibility may result in biases against disadvantaged patients, such as those with lower socioeconomic status or elderly patients, leading to potentially unfair behaviors such as extended wait times and less friendly attitudes towards these individuals. The motive function of BJW on fair behavior provides a key to understanding why nurses behave justly. Our study is the first, to our knowledge, to illustrate the importance of justice belief in fair behavior in health organizations.
The current study found that BJW not only directly and positively predicted nurses’ fair behavior, but also affected their fair acting through their empathy. That is, empathy plays a mediating role between BJW and fair behavior in nurses, which is consistent with the empathy-altruism hypothesis [
46]. The belief in a just world as one’s spiritual pursuit of fairness and justice enhances nurses’ fair behavior via the ability of empathy. Specifically, nurses with higher beliefs about a just world may experience increased understanding and empathy toward the distress, anxiety, and other emotions of disadvantaged patients. This heightened empathy can lead to the development of a greater capacity for empathy and activation of intrinsic altruistic motivation [
47]. Consequently, nurses are more likely to reduce biases and differential treatment towards vulnerable patients, enabling them to impartially care for each patient, allocate medical resources fairly based on patients’ needs, and provide uniformly high-quality nursing services [
48,
49], rather than offering disparate care services based on factors such as patient age, gender, race, religion, or economic status.
The results also revealed that the personality factor (observer justice sensitivity) moderated the relationship between nurses’ empathy and fair behavior. The impact of empathy on fair behavior varied with the level of observer justice sensitivity, which can be explained by the protect-protect model. Specifically, observer justice sensitivity, as a protective factor, enhances the protective effect of empathy on fair behavior among nurses. This study provides empirical evidence for the first time on the influence of observer justice sensitivity on the relationship between nurses’ belief in a just world (BJW) and fair behavior. Observer justice sensitivity provides strong intrinsic motivation for nurses’ fairness behaviors, and nurses with high observer justice sensitivity tend to focus on disadvantaged patients, care about the negative feelings of disadvantaged patients, and are willing to provide them with care on equal terms. Additionally, observer justice sensitivity interacts with empathy to promote nurses’ fair behavior. Nurses who are more indignant about unfair events are more likely to act in a just, fair, and open manner when providing nursing services to patients. They adhere to principles of justice, treat everyone equally, and do not discriminate against anyone, providing each patient with equal attention and care. Specifically, individuals with high levels of observer justice sensitivity experience a more significant enhancement in the facilitating role of empathy on fair behavior compared to those with low levels of observer justice sensitivity.
Implication
The findings of this study have significant practical implications for enhancing the atmosphere of justice and the quality of care in healthcare settings. Belief in a Just World (BJW) was identified as a crucial predictor of justice-related behavior among medical staff. Therefore, promoting equitable care for patients from diverse backgrounds among nurses can be achieved by increasing their levels of belief in fairness toward the world. Interventions should be implemented to enhance nurses’ understanding and belief in justice. Additionally, empathy plays a mediating role in the relationship between BJW and fair action. Thus, emphasis should be placed on nurturing nurses’ empathy skills and encouraging them to internalize principles of care and justice. Incorporating empathy training into nurse development programs and professional literacy education can foster ethical behavior, including fair conduct. Moreover, observer justice sensitivity, as a personality factor, moderates the relationship between empathy and fair behavior. These findings enable us to promote fairness among nurses by emphasizing the role of observer justice sensitivity. Nursing educators should address nurses’ sensitivity to unfair treatment of others during pre-service education, aiming to mitigate biases and unfair behaviors toward marginalized groups in their future clinical practice. As integral members of healthcare organizations, nurses should embody attributes of justice and compassion that facilitate effective fair action, a responsibility that managers should actively support.
Limitations and recommendations for future studies
There exist some limitations to this study. First, the study design was cross-sectional, which makes it difficult to infer a causal relationship between BJW, empathy, and fair behavior. Longitudinal or experimental study designs should be employed to discover the variables’ relationship in future research. Second, the variables assessed were limited to self-reporting responses. Multiple sources of data (such as patients, physicians) should be taken to avoid common method bias as much as possible in future research. Third, the study lacks exploration into demographic variables such as economic background and social status. Future research could investigate whether these demographic variables influence nurses’ fairness behavior. Finally, this study focused only on the moderation role of observer justice sensitivity. It is yet to be established if the moderation of the perpetrator’s and observers’ and victim’ justice sensitivity is the same as the moderating effect of observer justice sensitivity on the relationship between empathy and fair behavior. Future researchers should take additional factors into account to provide a more comprehensive picture of the relationship between BJW and fair behavior.
Conclusion
Rooting itself in the just world hypotheses, empathy-altruism hypothesis, and the protective-protective model, this study looked at the motivation of nurses’ fair behavior, specifically with regard to justice belief and caring ethics with empathy. Personality traits, emotions, and ways of thinking may all play a role in shaping the degree to which people behave selflessly toward others. The study showed that BJW was an important cognitive factor in nurses’ fair acting, and empathy is an important mediating variable through which BJW affects nurses’ fair behavior. Furthermore, observer justice sensitivity had an enhancing effect on the facilitation of fair behavior by empathy.
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