Implications for clinical practice
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RCA guides should actively engage in RCA initiatives, leveraging their expertise to bridge clinical practice and organizational policies, enhancing safety measures effectively.
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Building strong interpersonal relationships between guides and team leaders fosters trust, leading to improved communication, team cohesion, and more successful project outcomes.
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Tailored communication strategies are essential for RCA guides to navigate complex hierarchies, facilitating collaboration and empowering teams in safety improvement efforts.
Introduction
Methods
Study design
Settings
Participant recruitment
Sample size
Ethical approval
Data generation
Data analyses
Findings
Demographic characteristics of interview participants
No | Gender | Age (years) | Education | Occupation | Position | Years of work experience | Experience in guiding RCA projects (number of projects) |
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G1 | female | 42 | master's graduate | nursing management | head nurse | 20 | more than 5 |
G2 | male | 32 | undergraduate | nursing management | head nurse | 11 | 3 to 5 |
G3 | female | 45 | college | nursing management | head nurse | 27 | more than 5 |
G4 | male | 37 | undergraduate | clinical nursing | nurse | 15 | 3 to 5 |
G5 | female | 40 | undergraduate | nursing management | department head | 18 | 3 to 5 |
G6 | male | 35 | master's graduate | clinical nursing | nurse | 10 | 1 to 3 |
G7 | female | 37 | undergraduate | nursing management | head nurse | 16 | 3 to 5 |
G8 | female | 37 | undergraduate | clinical nursing | nurse | 16 | more than 5 |
G9 | female | 48 | nursing management | nursing management | deputy hospital director | 22 | more than 5 |
G10 | female | 44 | college | nursing management | head nurse | 22 | 1 to 3 |
G11 | female | 45 | master's graduate | nursing management | department head | 19 | 1 to 3 |
G12 | female | 52 | undergraduate | nursing management | nursing department director | 32 | more than 5 |
Themes
Themes 1: success in a demanding field requires exceptional skills and abilities
“To effectively mentor others, one's own competencies need to be strong first, including broad knowledge, problem solving and analytical skills, so that one can better drive the team” (G5). “The knowledge of the guide should be comprehensive; if your knowledge level is lower than that of the group members, then the opinions you give will lack value” (G11).
“The project mentor is in a sense a manager and needs to know how to empower and give rights to the team members to enhance their initiative in checking and implementing improvement measures” (G6). “Empowering team members appropriately, so that they can feel a sense of achievement in the process, which will stimulate their interest and sustain their commitment” (G10).
“It is not necessary to be perfect, but one should do the best one can within one's ability and try to move in the best guidance possible” (G6). “I believe that since I have taken over a project, I should be determined to do it well and achieve project success through learning and growth in order to gain greater rewards and win the recognition of my team members” (G7).
Themes 2: building strong interpersonal relationships between guides and team leaders
“The team leader needs to have some communication skills, preferably as a manager of the department. That way, after communicating on behalf of the team, it will be easier for us as mentors to follow up with project coaching, and the execution will go smoother” (G9). “The team leader should have some foundation in the use of hospital quality management tools and be able to effectively assume responsibility for cross-departmental communication, especially in hospital-level improvement projects” (G5).
“As the project moves forward, the mentor usually communicates with the team leader first, who then assigns tasks to the team members. This approach helps the team as a whole to work together more smoothly” (G5). “The team leader serves as a bridge of communication, and it is especially important to build trust between the mentor and the team leader” (G7).
Themes 3: tailored communication strategies in nursing for effective leadership and safety enhancement
"Tailored communication allows me to speak directly to team members at all levels, breaking down the silos that often exist in large organizations" (G7). "Being a nurse first allowed me to approach team members at different organizational levels with empathy and clarity, tailoring my message to make sure everyone felt heard and engaged in the RCA process." (G8).
"By tailoring my communication to the specific needs of each team, I can build trust and encourage open conversations, which are crucial for fostering collaboration" (G2). "When I adjust my approach to fit the communication style of each team member, it creates a more inclusive environment, leading to better teamwork and stronger cooperation in our safety initiatives" (G4).
"When I communicate in a way that addresses each team member's specific concerns, it gives them the confidence to take ownership of their role in safety improvements"(G2). "By adapting my communication to the unique needs of individuals, I empower them to actively contribute and make informed decisions, which drives our collective efforts in safety enhancement" (G12).
Themes 4: investing effort and overcoming obstacles are key to successful nursing-guided project implementation
“Promoting a project requires a sustained investment of time and energy, and as long as the director does not slacken off, it will ultimately succeed” (G10).
“RCA events often trigger resistance for people in the relevant frontline departments, who do not take the initiative to expose the problem; only the active participation of the director can invariably enhance the sense of responsibility of other people” (G6).
“In my opinion, the hardest part of moving forward with the RCA improvement project is the root cause analysis; if enough information cannot be collected, the subsequent steps will be difficult to move forward” (G5). “Countermeasure implementation can face obstacles, particularly in cross-departmental collaboration, but smooth resolution serves as great encouragement for team members.” (G7).